Privacy Policy

Well Done Cleaning & Maintenance Ltd

Last updated: 30 September 2026

Well Done Cleaning & Maintenance Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal data when you contact us, request a quotation, use our services, interact with our website or social media pages, or submit your information through an online advertising form.

1. Who We Are

Well Done Cleaning & Maintenance Ltd
1 Cumberland Close
Hoyland
S74 9PY
United Kingdom
Email: info@welldone-cleaning.co.uk

For the purposes of UK data protection law, Well Done Cleaning & Maintenance Ltd is the data controller responsible for the personal information described in this Privacy Policy.

2. Information We May Collect

Depending on how you contact or interact with us, we may collect information including:

Your name
Home or service address
Email address
Telephone number
Details of the service you require
Information you provide when requesting a quotation
Messages and correspondence with us
Photographs or videos of your property that you provide to us or that are reasonably required in connection with a quotation or service
Appointment and service history
Payment, invoice and transaction information
Information submitted through our website, Facebook, Instagram, Messenger or other online platforms
Information submitted through Facebook or Meta Lead Ads and other advertising enquiry forms

We only collect information that is reasonably necessary for our business activities and the services you request.

3. How We Collect Your Information

We may receive personal information:

Directly from you by telephone, SMS or email
Through our website or online enquiry forms
Through Facebook, Instagram, Messenger and other social media platforms
Through Meta/Facebook Lead Ads
When you request a quotation
When you book or receive one of our services
Through recommendations or referrals, where appropriate
From publicly available sources where appropriate and lawful

Where information is provided through a third-party platform such as Meta, that platform may also process your information under its own privacy policy.

4. How We Use Your Information

We may use your personal information to:

Respond to enquiries
Provide quotations and estimates
Arrange appointments
Provide cleaning and maintenance services
Contact you regarding a quotation, booking or service
Manage our relationship with customers
Process payments and maintain accounting records
Deal with questions, complaints or warranty-related matters
Maintain appropriate business and service records
Improve our services
Protect our business and customers against fraud or misuse
Meet our legal, tax and regulatory obligations
Send marketing communications where permitted by law

We will not use your personal information for purposes that are incompatible with the reason it was collected unless permitted or required by law.

5. Our Lawful Bases for Processing

Under UK data protection law, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on:

Contract – where processing your information is necessary to provide a quotation, arrange work, provide services or fulfil our agreement with you.
Legitimate interests – where processing is reasonably necessary for running and protecting our business, responding to enquiries, maintaining customer relationships, keeping appropriate records and improving our services, provided those interests are not overridden by your rights and interests.
Legal obligation – where we need to process or retain information to comply with legal, accounting, tax or regulatory requirements.
Consent – where we specifically ask for your consent, including certain types of marketing where consent is required. Where we rely on consent, you may withdraw it at any time.

6. Facebook, Instagram and Meta Lead Ads

We may advertise our services through Facebook, Instagram and other services provided by Meta.

If you submit an enquiry through a Meta Lead Ad or other Meta form, we may receive information that you choose to provide, such as your name, telephone number, email address, postcode, address and information about the service you require.

We use this information primarily to respond to your enquiry, provide a quotation and communicate with you about the requested service.

Meta may separately process information about your use of its services in accordance with Meta’s own privacy policies and terms.

7. Marketing Communications

We may contact existing or prospective customers regarding our services where permitted by applicable law.

Where consent is required for a particular form of marketing, we will obtain it before sending those communications.

You can ask us to stop sending you marketing communications at any time by contacting:
info@welldone-cleaning.co.uk

A request to stop marketing will not prevent us from contacting you when necessary in relation to an existing quotation, booking, payment, service or other legitimate customer-service matter.

8. Sharing Your Personal Information

We do not sell your personal information.

Where necessary, we may share limited personal information with trusted third parties that help us operate our business, including:

Accounting or bookkeeping providers
Payment providers and banks
IT, email, website and cloud service providers
Advertising and social media platforms
Professional advisers
Contractors or service providers where necessary to provide the requested service
Government, tax, regulatory or law-enforcement authorities where required by law

Where third parties process personal information on our behalf, we take reasonable steps to ensure that appropriate data protection arrangements are in place.

9. International Data Transfers

Some technology, cloud, social media or advertising providers we use may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure that the transfer is made in accordance with applicable UK data protection law and that appropriate safeguards are used where required.

10. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, accounting, tax and business requirements.

The retention period may depend on:

Whether you became a customer
The type of service provided
Legal and tax record-keeping requirements
Whether information may be required to establish, exercise or defend legal claims
Whether you have asked us to stop using information for a particular purpose

When personal information is no longer required, we will delete it or securely dispose of it where reasonably practicable.

11. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, disclosure, alteration or destruction.

Access to personal information is limited to people and service providers who reasonably need it for legitimate business purposes.

12. Your Data Protection Rights

Depending on the circumstances and the lawful basis used for processing, UK data protection law may give you rights including:

The right to request access to your personal information
The right to request correction of inaccurate or incomplete information
The right to request deletion of your personal information in certain circumstances
The right to request restriction of processing
The right to object to certain processing
The right to data portability in certain circumstances
The right to withdraw consent where processing is based on consent

You have the right to object to processing based on legitimate interests in certain circumstances and the right to object to direct marketing at any time.

To exercise your rights, contact:
info@welldone-cleaning.co.uk

We may need to verify your identity before responding to a request.

13. Complaints

If you have concerns about how we handle your personal information, please contact us first at:
info@welldone-cleaning.co.uk

You also have the right to complain to the UK data protection regulator, the Information Commissioner’s Office (ICO). Information about making a complaint and current ICO contact details are available through the Information Commissioner’s Office.

14. Cookies and Our Website

If our website uses cookies or similar technologies, information about those technologies and your choices should be provided through our website’s cookie notice or cookie settings.

Where consent is required for non-essential cookies, we will seek that consent in accordance with applicable law.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology or legal requirements.

The latest version will be made available through our website or other appropriate online location.

Contact Us

If you have any questions about this Privacy Policy or how we use your personal information, contact: